Allianz Cyprus

Risk Management and Compliance * Covers a wide range of insurance needs including car, home, personal accident, and other specialized insurances. * Provides procedures for claims handling for property damage/loss, requiring immediate notification, policy review, and documentation. * Offers channels for complaint submission, ensuring confirmation of receipt and timely response, with options for external resolution if unsatisfied. * Manages various types of policies including All House Master, All House Umbrella, All House Plus, All House Alarm, All House Basic for home insurance. * Manages All For 1 Prestige, All For 1 Plus, All For 1 Basic, All Truck Complete, All Truck Plus, All Truck Basic for car and other vehicle insurance. * Offers Personal Accident insurance for foreign domestic helpers. * Provides Roadside Assistance services. Wealth Management and Financial Planning * Offers investment programs and pension plans. * Provides family protection insurance. * Offers child protection insurance. * Includes inheritance protection insurance. Digital Banking & Innovation * Provides online payment options through internet banking and credit/debit cards via JCC smart. * Offers a Customer Portal for online services. * Provides mobile applications for customer access. * Supports payment via standing order (SEPA). * Manages a Preference Center for communication preferences. Customer Relations and Experience * Strengthens customer service and contact level in Cyprus. * Focuses on customer-centricity and completeness of services. * Provides dedicated contact center for customer inquiries. * Has a network of partners (brokers/agents) for customer support. Regulatory Environment and Governance * Adheres to Corporate Governance principles. * Provides information on GDPR rights exercise. * Offers clear procedures for submitting complaints. Global Financial Systems * Part of the global Allianz family, aiming to expand its presence in Cyprus with continuous support from Allianz SE.